Support

How can we help?

Most order, delivery and returns questions are actually handled by Amazon, since that's where you check out. For anything about our reviews, this site, or an order-related question we can help you sort out, here's where to go.

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Email us

General questions, feedback, or something we got wrong on a page — this is read by a person, not a ticket system.

[email protected]

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Order & delivery help

Every purchase on this site completes on Amazon, so order status, tracking, and delivery issues are handled fastest through Amazon's own support.

Amazon Customer Service ↗

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Returns & refunds

Returns are processed by Amazon under their standard returns policy, not by Samori Systems directly, since we never take payment ourselves.

Start a return on Amazon ↗

Why Amazon handles orders: Samori Systems doesn't sell products or process payments — every "Buy on Amazon" link takes you to Amazon's own checkout, and the transaction, delivery, and any refund happen entirely on their side.

Frequently asked

Questions we get most

Orders & Amazon links

Do I buy directly from Samori Systems? +

No. Every "Buy on Amazon" button takes you to the product's listing on Amazon.co.uk, and you complete your purchase there. We never see or handle your payment details.

Why does the price on your page not match Amazon? +

Amazon updates prices independently and frequently, sometimes within the same day. We check prices regularly, but the figure on Amazon's checkout page is always the accurate one — treat ours as a guide, not a guarantee.

I want to cancel or change an order I placed. +

That has to go through Amazon directly, since the order exists in their system, not ours. Your Amazon account's Order History is the fastest way to cancel, change, or track a delivery.

Our reviews

Do brands pay you to be featured? +

No. We don't accept payment for placement or ranking. Some pages are run in partnership with a brand (like our Tangem coverage) and we say so clearly on those pages — everywhere else, a link is just a link we chose to include.

Have you actually tested every product on the site? +

Not yet — we're upfront about it. Pages that have been through our full 14-day test say so directly. Others currently reflect the manufacturer's specifications and verified owner feedback, and we note that on the page until our own testing is complete.

I think something on a product page is wrong. +

Please tell us — email [email protected] with the page and what looks off. We check specs against manufacturer listings, but products and prices change, and we'd rather fix a mistake than leave it up.

Still need a hand?

Send us a message and we'll get back to you directly.

Email [email protected] Learn more about us